Refund Policy
Please read this Refund Policy carefully, as it contains important information regarding refunds, cancellations, and your rights when purchasing services from SERPRANKY LTD.
Please review the applicable refund terms before placing an order.
SERPRANKY LTDRefund Policy
At SERPRANKY LTD, we prioritize client satisfaction and strive to deliver services as described on our website. We understand that unforeseen issues may arise, so we have outlined the following refund terms to provide a clear and transparent process.
Please review this policy before placing an order. Refund eligibility may depend on the service purchased, the stage of work, and the circumstances of the request.
Money-Back Guarantee
If we are unable to deliver the service as described on the applicable service page, you may be entitled to a full refund.
In such cases, SERPRANKY LTD may first offer to redo or correct the order where appropriate. However, you may request a full refund instead where the service has not been delivered as described.
Refunds During the Service Process
Once an order is placed, resources may be allocated to the project, including writers, SEO specialists, publishers, and other team members.
If you request cancellation while a link-building or review process is already underway, we may provide a 50% refund of the applicable order amount.
In such cases, partial service delivery may still be provided, and you may request applicable revisions where the service includes revision support.
Refund Processing Time
Refund requests are generally reviewed within 24 hours after we receive the request and the necessary order information.
Once a refund is approved and initiated, the time required for the funds to appear in your account may vary depending on the original payment method and the relevant payment provider.
Credit Card Refunds: Refunds are generally processed within 5–10 business days, depending on the card issuer and banking system.
PayPal Refunds: Where supported, refunds to an eligible PayPal balance may appear quickly. Refunds involving a bank account or card may take up to 5 business days or longer depending on the bank or card issuer.
Wise, Stripe, and Revolut: Refund timing may vary depending on the payment route, account type, banking system, and provider processing time. We will provide any available processing information when the refund is initiated.
Refunds are normally returned to the original payment method used for the transaction. We may not be able to send a refund to a different account or payment method.
How to Request a Refund
To request a refund, please contact our support team and provide your order details along with a brief explanation of the reason for your request.
You can contact us through Telegram or email:
Telegram: https://t.me/serpranky
Email: sales@serpranky.com
Our team will review the request and confirm whether the order qualifies for a refund under this policy.
Contact Us
If you have questions about refund eligibility, cancellation, payment processing, or an order, please contact SERPRANKY LTD.
sales@serpranky.com